Claire Agutter & Alice White (Female Synthesized Voice) Chapter 1: Key Concepts Of Service Management.2 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition Скачать

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  Claire Agutter & Alice White (Female Synthesized Voice) - Preface.2 & About The Author & Chapter 1: Key Concepts Of Service Management.1 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 13: Service Management Practices.26 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 14: Technical Management Practices.3 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 5: The Four Dimensions Of Service Management.5 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 8: The Svs: Guiding Principles.5 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 13: Service Management Practices.17 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 13: Service Management Practices.16 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition
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  Claire Agutter & Alice White (Female Synthesized Voice) - Chapter 1: Key Concepts Of Service Management.2 - Itil® 4 Essentials: Your Essential Guide For The Itil 4 Foundation Exam And Beyond, Second Edition

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